Director of Quality Assurance

hace 4 semanas


Madrid, Madrid, España Primevigilance A tiempo completo

Job Description:

The Associate Director of Client Quality is a key role within PrimeVigilance, responsible for ensuring the highest standards of quality in all client-facing activities. This includes overseeing the Client Quality Group, ensuring seamless delivery of the Quality Cycle, and maintaining the structure and processes governing the group's activities.

Responsibilities:

  • Oversight of Client Quality activities across all clients, working closely with the Senior Quality Director and the Vice President of Quality to ensure adherence to PrimeVigilance's Quality Management System and the Clients Quality Management System.
  • Ensure seamless delivery of all aspects of the Quality Cycle for Clients.
  • Timely and complete training of the Client Quality Group.
  • Create and maintain the structure and processes governing the activities of the Client Quality Group.
  • Oversight of Client Quality Group Activities: Ensure a process is maintained and monitored for reviewing weekly and monthly regulatory intelligence.
  • Maintain SOPs and Joint Operating Guidelines.
  • Support Client Quality Managers with authoring client-specific procedures and processes.
  • Perform routine review of forecasted resources against actual resources for the group.
  • Ensure all project resources are sufficiently qualified and that all project team members keep their CV, JD, and training records up to date.
  • Maintain oversight and ensure necessary Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) are in place for projects and systems, tested regularly.
  • Create and maintain a training matrix for the Client Quality Group.
  • Provide training for the Client Quality Group as required.
  • Review and monitor Client Quality Group metrics.
  • Ensure that the Client Quality Group is audit and inspection ready at all times.
  • Support Client audits and inspections as required.


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