Service Operations Specialist

hace 2 semanas


Barcelona, Barcelona, España beBee Careers A tiempo completo
Service Operations Specialist
Join our team as a Service Operations Specialist to oversee daily operations, monitor service performance, manage incidents, and ensure service delivery according to SLAs. You will be responsible for coordinating responses to incidents, facilitating stakeholder communication, escalating critical issues as needed, and creating dashboards to drive continuous improvement.

You will work closely with the support team to manage operative tasks and backlog, providing incident management support for tickets related to websites and eCommerce platforms. Your goal is to ensure high customer satisfaction by acting as the main contact for stakeholders.

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