Business Solutions Trainee

hace 2 semanas

Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo
Job Title: Business Solutions Trainee

We are seeking a highly motivated and organized Business Solutions Trainee to join our team at Radisson Hotel Group, Madrid Office. As a Business Solutions Trainee, you will be responsible for supporting the Business Solutions Team in their day-to-day tasks and projects.

Key Responsibilities:
  • Support in delivering a schedule of EMMA system and Tools Induction training, targeted at M&E users of Sales & Catering, and Groups liaise with internal stakeholders to identify new recruits to attend Virtual or Classroom EMMA Systems and Tools induction training.
  • Fully understand and develop training content and materials in conjunction with the M&E Development Manager and Business Product Owners.
  • Support on ensuring Standards is in place, being used and set up in all hotels for EMMA as based on JOB aids in Hotel Kit.
  • Report any issues with any of the systems by raising the relevant tickets, Informing the relevant team or Business product Owner.
  • Regularly liaise with the M&E Business Product team on new enhancements for training and run Webinar sessions for all L/M/F hotels where applicable.
  • Support M&E Business Product Team with any required UAT of key projects coming into the area which require technical EMMA / Systems support based on relevant M&E Systems.
  • Monitor Data Entry for all Clusters & Hotel teams and train accordingly to ensure compliance.
  • Interest in creating and maintaining a high level of product knowledge, including pipeline hotels.
  • Assist the ASO support team with their tasks when requested.
  • Assist in any system related projects for Roll out into the area when needed.
  • Liaise with BPO for M&E on development opportunities as fed from issues in Hotels/ Clusters/ Area. To drive Improved levels of efficiency and improved User experience.
  • Performs all duties in a timely and effective manner in accordance with established company policies to achieve the
  • Participate and listen in on cross work stream projects that impact the system landscape and processes of the Meeting & Events department.
  • Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.
  • All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.
Requirements:
  • Be eligible to sign a 6 months internship agreement with your school or university.
  • Be fluent in English.
  • Able to work in Europe (EU citizens are).

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