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We are looking for a talented Business Data Insights Specialist to join our Data Analyst team of Customer Interactions and Monetization Tribe. The responsibility of this team is to support business in their analytical needs, through descriptive analytics and diagnosis, generating insights and recommendations that support better decision making and derive in greater commercial results.
Your Responsibilities
* Proactively connect Business areas and understand their needs, their services and products functioning and the data ecosystem, and can generate accurate data driven analysis and recommendations.
* Co-create product analysis trends to increase sales conversion, reduce product attrition, improve digital funnels, support recurrent or ad hoc inbound/ outbound communication campaigns, etc.
* Customer analysis to understand customer behavior, customer lifetime value, determine customer segmentation and create customer evolution forecast.
* Support and advise business on their reporting needs and any other analytical need.
What We Are Looking For
We are looking for a dynamic and proactive person, who connects successfully with Business areas, understands their needs, their services and products functioning and the data ecosystem, and can generate accurate and meaningful data driven analysis and recommendations. We expect from you a strong and honest teamwork spirit to create an excellent and collaborative environment with business stakeholders and your Data Analyst teammates, contributing this way to a robust and high skilled data analyst community.
Requirements
* Bachelor's degree in mathematics, statistics, computer science, economics, or other degree with strong analytical content.
* Full proficiency in Excel, SAS and SQL (knowledge of other programming languages such as R or Python will be appreciated).
* At least 3-6 years of experience in a comparable role, transforming data to extract key business insights using statistical/analytical concepts (experience in retail investments products will be appreciated).
* Your communication skills enable you to work together with many different parties throughout our organization.
* Willing and able to learn and to improve your technical and your interpersonal skills.
About ING
We want your work to fulfill you in every way, and that is why we take care of even the smallest details. At ING we are looking to create an excellent and collaborative environment with business stakeholders and your Data Analyst teammates, contributing this way to a robust and high skilled data analyst community.
