Technical Account Manager
hace 3 semanas
We are seeking a highly skilled CSS to join our team at Cisco Systems. As a Customer Success Specialist, you will be responsible for delivering targeted engagements to increase product awareness, share best practices, and drive product consumption and business value.
Key responsibilities include conducting consultative sessions and interactive technical presentations, utilizing deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements, identifying and mitigating renewal risks, and working closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
The ideal candidate will have a strong understanding of the competitive landscape and how Cisco's solutions are differentiated in the market. They will also have mastery of relationship management, account handling, and soft skills. Additionally, they will be proficient in providing feedback to Engineering and Product Management Teams for product improvements, promoting the CX offer strategy, and highlighting feature opportunities.
We are a global company with a remote work policy, and the successful candidate will be able to work from anywhere within EMEA. Industry certifications and any extra language skills are a bonus. What You'll Do?
- Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share best practices, and drive software adoption and business value
- Utilize deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements
- Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations
- Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth
- Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities
- Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges
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