Digital Transformation Manager
hace 1 semana
Overview
Genpact is a global professional services firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
About the Role
We invite applications for the position of Digital Transformation Manager – High-Tech Operations. As a key member of our team, you will be responsible for overseeing the successful implementation and integration of new digital tools or software within an organization. This role requires a strong understanding of technology and project management skills.
Responsibilities
- Collaborate with stakeholders to define project scope, objectives, and requirements.
- Coordinate with internal teams, such as IT, operations, and training, to ensure smooth implementation and integration.
- Conduct training sessions or workshops to educate employees on using the new digital tools.
- Conduct post-implementation reviews to evaluate the effectiveness and impact of the digital tools.
- Provide ongoing support and troubleshooting for users of the digital tools.
- Achieve KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks.
- Analyze data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies.
- Owning implementation and delivery of Operational Excellence Framework including Visual Management System.
- Utilize capacity management tools to rightly schedule resources to meet demand for operations.
- Ensure the teams have all operational resources, for example but not limited to IT, Facility, Training, etc.
- Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool on the new tools.
- Create reporting both for client and Genpact management for Operations review.
- Identify recurrent problems/issues in Operations and resolve.
Qualifications
- Relevant experience in team management;
- Relevant team management experience – over 40 people;
- Previous experience in a BPO/Shared Services environment (represents and advantage);
What We Offer
- Attractive salary: €80,000 - €100,000 per annum, depending on experience;
- Stable job offers – employment contract;
- Work in a multicultural and diverse environment with employees from over 30 countries;
- Genpact supports professional trainings and great career development opportunities;
- Free access to our award-winning learning platform;
- Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts;
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