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Senior Data Analyst
hace 2 meses
We are seeking a highly skilled Senior Data Analyst - Customer Success to join our team at Docplanner. As a key member of our Customer Success function, you will play a critical role in driving business growth and customer satisfaction through data-driven insights.
Key Responsibilities- Data Analytics and Modeling: Independently lead data analytics and modeling efforts with a focus on Monthly Recurring Revenue (MRR) and customer growth.
- Insights and Research: Support the design and creation of global Customer Success initiatives, including customer journey customization, research projects, and experimentation.
- Productivity and Best Practices: Contribute to the development of global processes and standards for Customer Success, including product automations, operations effort optimization, and capacity utilization.
- Business and Financial Modeling: Develop and maintain business and financial models to support strategic decision-making and forecasting.
- Project Management: Oversee the execution of key strategic projects and initiatives, working closely with local teams and stakeholders.
- 3-5 years of professional experience in data analysis, business analysis, or a related field.
- Fluency in English (additional languages a plus).
- Technical expertise in working with large data sets, including knowledge of Tableau/Power BI, SQL, and database management.
- Desirable skills include data science, machine learning, and business modeling.
- Proven experience working with multicultural teams, demonstrated communication skills, and ability to navigate complex organizations.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Flexible work arrangements (remote-first).
We are an equal opportunities employer and welcome applications from diverse candidates. If you require additional support in your recruitment process, please let us know.
