Logistics Coordinator
hace 1 semana
About the Role:
We are seeking a skilled International Agent to join our busy Operations and Customer services team based in Coslada, Madrid. As the primary contact for clients and agents based in the Middle East and Africa, as well as for the World Courier network of offices for shipments within these regions, you will play a crucial role in ensuring seamless logistics operations.
Key Responsibilities:
- Handle enquiries from clients, agents, and World Courier offices via phone and email in English and French.
- Receive bookings via email and update World Courier's internal tracking system.
- Provide quotations via email.
- Monitor and track ongoing shipments, reacting to any deviation from the plan.
- Keep clients and World Courier offices updated on the status of their shipment, especially regarding delays.
- Action all notes sent in World Courier's internal tracking system.
- Advise clear pick-up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed.
- Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.
What You'll Bring:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Excellent problem-solving and analytical skills.
What We Offer:
- Competitive salary starting at €24,090 per annum, increasing to €27,000 after 6 months (successful completion of the probation period).
- Annual bonus plan: 5%
- Excellent employee benefits: 25 days' holiday allowance plus bank holidays.
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