Customer Support Specialist Automotive Technician

hace 4 días


Madrid, Madrid, España Iman Temporing Ett, S. L. A tiempo completo

Iman Temporing Ett, S. L., a company specializing in human resources, is looking for an automotive technician to join their team.

About the Job

We are seeking a highly skilled and experienced automotive technician to provide technical support to our customers. The successful candidate will have a strong understanding of automotive mechanics and electronics, as well as excellent communication skills.

Job Description

The primary responsibilities of this role include:

  • Responding to customer inquiries via phone, email, or chat, providing technical assistance and resolving issues in a timely manner.
  • Analyzing technical problems and identifying root causes, using remote access tools to troubleshoot and resolve issues.
  • FOLLOWING defined work instructions and escalation processes for all types of incidents, ensuring that customer needs are met and exceeded.
  • Maintaining accurate records of incidents and customer interactions in our internal incident management system.

The ideal candidate will have:

  • A completed vocational education in automotive mechanics or a related field.
  • Minimum 2 years of experience working in a workshop environment with cars and/or LGV/HGV.
  • Dutch language skills at level C1 (minimum) and English language skills at level B2 (minimum).
Benefits

The successful candidate can expect a competitive salary of €35,000 per year, plus benefits including:

  • A direct permanent contract with Bosch Service Solutions (30 days' trial period).
  • Full-time hours (39 hours per week), Monday to Friday.
  • 32 paid holidays per natural year.

This is a unique opportunity to join a dynamic team and contribute to the success of Iman Temporing Ett, S. L. If you are a motivated and customer-focused individual with a passion for automotive technology, we encourage you to apply.



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