Business Analyst/Project Manager
hace 3 semanas
Project Manager and Business Analyst Opportunity
Omega CRM Consulting is seeking a highly skilled Project Manager and Business Analyst to collaborate with a top 15 global pharmaceutical company. As a key member of our team, you will be responsible for managing the project scope, timelines, and communications, while working closely with service owners, product owners, and the delivery unit to identify requirements and ensure project objectives are met.
Key Responsibilities:
- Manage operational tasks for Service Ops Platforms
- Support day-to-day operations of Service Ops Platforms
- Support onboarding and training process for Production Partners
- Experience in Project Management and Business Analyst role in IT sector
- Experience with service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering
- Experience with service operation tools, specifically JIRA and Service Now
- Excellent Excel skills
- Experience in SCRUM environments
- Excellent analytical and problem-solving skills
- Experience with LMS platforms is a plus
What We Offer:
- Permanent contract
- Flexible schedule
- Trainings and certifications
- Home office
- Flexible retribution
- Health insurance
About Us:
We are a digital global company whose mission is to accelerate the business experience of our customers. Our 360 solutions enable business transformation and acceleration through technology and data applied to Customer Omnichannel Experiences in fields such as Customer Services, eCommerce, Analytics, and Marketing.
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