Panel Quality Assurance Specialist
hace 7 horas
Kantar Group Limited is a world leader in data, information, and consulting. We understand human behavior better than anyone, combining our expertise with advanced technologies to help leading organizations succeed.
About the RoleWe are seeking an Administrative professional to join our team in Sant Cugat, Spain. The successful candidate will ensure the quality, efficiency, and operational continuity of our household panel by resolving incidents, updating data, analyzing and validating information, developing tools and documentation, teamwork, and continuous process improvement.
Key Responsibilities- Incident Resolution: Resolve incidents and provide effective support to panelists via phone, email, etc., to ensure the household operates correctly as soon as possible.
- Data Update and Maintenance: Update panelist information obtained through phone, email, etc. Supervise and record daily breakdowns by updating information provided by field technicians. Maintain the FM sample through various established controls.
- Data Analysis: Analyze listing results using pivot tables or Power BI to propose changes in work methods and/or the listing itself. Investigate households that have not yielded results and take corrective actions.
- Tool and Documentation Development: Develop macros and pivot tables in Excel to prepare and work on daily listings. Create and update work manuals to establish team work standards.
- Teamwork and Communication: Collaborate online and in groups with the team using SharePoint. Participate in internal training for new hires.
- FP II or CFG Superior degree in administration or computer science.
- High knowledge of office software, especially Excel at the formula and pivot table level, with knowledge of macros valued.
- Experience in quality control or Helpdesk departments is valued.
- Knowledge of QlikSense, PowerBi, etc.
- Teamwork.
- Responsibility and commitment.
- High analytical and learning capacity.
- Initiative and capacity for innovation.
8 hours daily and 40h/week from 9:00-18:00 Monday to Friday, with the option of intensive hours on Fridays from 9:00-15:00. After the training period, the employee will rotate within the team to cover the schedule from 10:00-19:00.
Why Join Us?We prioritize equality of opportunity for everyone and support our colleagues' health and well-being. Our flexible approach ensures everyone feels included and accepted. Estimated salary: €25,000 - €35,000 per year.
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