Elevator IT Service Manager

hace 4 semanas

Madrid, Madrid, España Thyssenkrupp Elevator A tiempo completo

Transforming Urban Mobility with Thyssenkrupp Elevator

We are seeking a talented Elevator IT Service Manager to join our team at Thyssenkrupp Elevator. As a key member of our IT department, you will play a crucial role in driving digital transformation and ensuring the delivery of high-quality IT services to our global users and stakeholders.

Key Responsibilities:

  • Collaborate with regional leads to implement best practices and ensure efficiency across regions.
  • Provide guidance, coaching, and support to regional IT Communicity in IT global/regional implementation projects.
  • Backup assistant for regions requiring support.
  • Oversee the delivery of IT services to meet the needs of global users and stakeholders.
  • Collaborate with Infosys SIAM team.
  • Ensure SLAs and KPIs are defined, monitored, and met consistently across regions.
  • Manage relationships with internal and external service providers to ensure seamless service delivery.
  • Develop and implement a Global IT service strategy aligned with the organization's business objectives.
  • Collaborate with regional stakeholders to understand their requirements and priorities.
  • Continuously monitor and evaluate the performance of IT services to identify areas for improvement.
  • Lead service improvement initiatives to enhance service quality, reliability, and user satisfaction.
  • Implement best practices such as ITIL to drive service excellence.
  • Oversee change and release management processes to minimize disruption to IT services.
  • Ensure changes are assessed, prioritized, and implemented in a controlled manner.
  • Coordinate communication and collaboration between different teams and stakeholders involved in change and release activities.
  • Manage incident and problem management processes to minimize the impact of IT incidents on business operations.
  • Manage the day-to-day operations of the service desk and the end-to-end incident management process and major incident management process.
  • Facilitate timely resolution of incidents and problems by coordinating efforts across teams and leveraging appropriate resources.
  • Conduct RCAs to identify underlying issues and implement corrective actions to prevent recurrence.
  • Monitor vendor performance and address any issues or concerns proactively.
  • Develop and implement risk mitigation strategies and controls to safeguard IT assets and data.
  • Collaborate with internal audit and compliance teams to address audit findings and remediate any non-compliance issues.

About Thyssenkrupp Elevator

We are a leading global elevator company with a rich history of innovation and commitment to excellence. Our mission is to keep the world moving by providing safe, efficient, and reliable elevator solutions to our customers.

What We Offer

We offer a dynamic and challenging work environment, competitive compensation and benefits, and opportunities for professional growth and development.

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and cover letter, to our online portal.

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