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Data Analyst for EMEA eCommerce
hace 1 mes
Job Summary
We are seeking a highly skilled Data Analyst to join our EMEA eCommerce team at Lenovo. As a Data Analyst, you will play a critical role in developing and maintaining reporting solutions, driving actionable insights, and collaborating with cross-functional teams to enhance analytics capabilities across the region.
Key Responsibilities:
- Develop and maintain reporting solutions using Power BI, Excel, Tableau, Qlik, and SQL, incorporating multiple data sources such as chat, call, and sales data.
- Utilize multi-source data to identify actionable insights and trends, enabling sales teams and managers to enhance performance and resolve potential issues proactively.
- Work closely with different teams across Lenovo and other GEOs to ensure real-time data availability and accuracy for EMEA eCommerce.
- Monitor and track the performance of Inside Sales Representatives, including sales performance, conversion rates, activity levels, and attachment rates, providing regular feedback and insights.
- Use data analysis to assist in forecasting trends and identifying opportunities for upselling and cross-selling within the eCommerce space.
- Clearly communicate complex data insights to key stakeholders, ensuring data is presented in a way that drives informed decision-making.
- Represent EMEA eCommerce teams in various projects, contributing data intelligence and analytics expertise to support project goals.
- Work closely with the reporting team to bring data insights to life, ensuring consistency, accuracy, and relevance in all reporting outputs.
Requirements:
- Minimum of 3 years of relevant experience as a Data Analyst, preferably within data agencies, technology suppliers, or call centers, with a strong understanding of eCommerce analytics.
- Proficient in Power BI, Excel, Tableau, Qlik, and SQL, with proven experience in developing dashboards and reports to support data-driven decision-making.
- Solid experience working with and analyzing 'big data' in a workforce management context, ensuring insights are actionable and relevant.
