Expert Support Technician HVAC
hace 1 mes
Description du poste
Notre service ERCD est en charge de la gestion de toute notre activité pièces de rechange en France et à l'international. Rattaché au Responsable du service Technique, vous intégrez une équipe de 9 personnes dont l'objectif est d'apporter du conseil et du support à nos clients pour leurs problématiques pièces détachées.
Missions
- Comprendre et analyser le besoin du client pour apporter une préconisation de composants permettant de répondre au problème rencontré.
- Echanger avec les fournisseurs pour valider leur proposition technique à travers les spécifications et les plans 2D / 3D, voire trouver des solutions de substitution.
- Étudier des solutions techniques pour pallier l'obsolescence de composants et l'arrêt de gammes des usines.
- Représenter l'après vente dans les projets de développement de nouveaux produits finis, ainsi que les modifications de produits des usines du groupe.
Profil recherché
Vous détenez au minimum les qualifications suivantes :
- Titulaire d'une formation de niveau Technicien ou Ingénieur dans les domaines Mécanique, Électrique, Génie Climatique/Thermique ou Énergétique.
- Vous avez une expérience préalable dans le domaine technique ou un parcours en tant que Technicien SAV / Maintenance.
- Vous avez un niveau d'Anglais professionnel qui vous permettra de soutenir des échanges écrits principalement et d'aborder sans appréhension la communication à l'oral.
- Vous êtes à l'aise en informatique, avec des notions de CAO, afin d'appréhender facilement l'utilisation des outils 2D / 3D.
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