Helpdesk Senior Associate

hace 4 semanas


Madrid, Madrid, España NTT DATA A tiempo completo

Job Summary:

We are seeking a skilled Helpdesk Senior Associate - Mac Troubleshooting to join our team in Noida, Uttar Pradesh, India. The successful candidate will be responsible for providing technical support for Windows and Mac devices, including troubleshooting, optimization, and maintenance.

Key Responsibilities:

  1. Provide technical support for Windows and Mac devices, including troubleshooting, optimization, and maintenance.
  2. Collaborate with internal teams to resolve technical issues and improve overall system performance.
  3. Develop and maintain knowledge of Windows and Mac operating systems, as well as related technologies such as MDM, Autopilot Devices Setup, SCCM, and Amazon Workspaces.
  4. Communicate effectively with customers and internal stakeholders to resolve technical issues and provide excellent customer service.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.

Requirements:

  • Graduate with relevant experience/knowledge in a technical support role.
  • Knowledge of Windows 10, Win 8 Operating System, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office.
  • Excellent communication and customer handling skills.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.


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