Automotive Support Specialist

hace 7 días


Madrid, Madrid, España MSX International Inc. A tiempo completo
Job Overview

The Automotive Support Specialist will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

We are looking for an experienced individual who can handle multiple tasks, prioritize requests, and maintain high standards of service. The ideal candidate will have excellent interpersonal skills, be fluent in Swedish, and have intermediate English language knowledge.

Key Responsibilities:

  • Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.
  • Remote Assistance: Identify and address the root causes of the assistance requests.
  • Record all customer contact in order to track the activities.
  • Data Management: Input relevant customer data into the case management system.
  • Team Collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.
  • Process Improvement: Continuously work to improve the efficiency and quality of process workflows.
  • Documentation: Prepare, update, and archive all required documents, templates, and records.
  • Deliver the best possible customer support in line with project guidelines.
  • Apply MSX business knowledge and methodology to provide a high-quality business service.
  • Implement corrective and preventive actions to ensure project objectives are met.

Salary: $65,000 - $85,000 per year

About MSX International Inc.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, and Learning Solutions.



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