Customer Service Representative with Advanced Turkish Language Skills
hace 1 mes
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
We celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.
About Our ClientOur client is a well-known company with trusted hygiene, health, and nutrition brands that people love worldwide. They are committed to protecting, healing, and nurturing in the relentless pursuit of a cleaner, healthier world.
As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution.
Key Responsibilities- Work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner.
- Analyze customer problems and offer individual solutions.
- Provide an omnichannel service to consumers via telephone, email, chat, and social media.
- Develop a sound understanding of the products and services offered by our client.
- Embody our company values and act as a brand ambassador.
- A fluent level of Turkish with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
- A temporary contract with a 3-month probation period.
- A full-time position with 39 hours per week.
- A competitive salary of €17,537.76 gross per year.
- Incentives for top performance.
- 24 calendar holidays per year, plus paid bank holidays and an extra day in lieu.
- A hybrid work arrangement with 4 days per month at the office and the rest working from home.
- Two weeks of full-time training based in the office.
- Office location: Barcelona (La Sagrera).
- Best-in-class people engagement activities and programs.
- Ongoing training and development opportunities.
- An Employee Assistance Program for free, confidential, and impartial guidance and support.
- An Employee Benefits Club with exclusive perks and rewards.
- The option to sign up for discounted private health insurance.
- A Referral Program with a referral bonus.
- Access to LinkedIn specialized training and courses.
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