IT Support Specialist for International Markets

hace 6 días


Madrid, Madrid, España The Cigna Group A tiempo completo

About Cigna Healthcare

Cigna exists to improve lives. As a leading global health insurer, we are going through an exciting period of expansion. Our ambitious growth strategy involves implementing a consistent digital strategy for international markets.

We are looking for a highly skilled IT Service Analyst to join our Technology, Engineering & Operations group in Madrid. This role will be based in our office and report to the Service Desk Manager.

The successful candidate will provide operational support and account administration within the Service Desk team. Key responsibilities include providing technical support to onsite and remote users, installing and configuring end-user devices, managing IT Service Desk Incidents and Service Requests, and ensuring all incidents are managed in accordance with targets set out in SLA.

This is a fantastic opportunity to work with a global, innovative, and flexible technology division that is growing rapidly due to continued success and massive transformation.

We offer a competitive salary of approximately $55,000 per year, plus benefits including flexible working hours, remote working options, and opportunities for professional development and career growth.

Key qualifications for this role include two years of experience within an IT support team, incident management skills, experience with a call management system, and proficiency in Microsoft Office and Windows 10. Knowledge of Active Directory, Citrix Support, SCCM, Exchange account maintenance, and networking & patching would be advantageous.



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