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Post Sales Representative
hace 1 mes
Job Summary
We are seeking a highly skilled Post Sales Representative to join our team at Edwards Lifesciences Gruppe. As a key member of our Customer Solutions team, you will be responsible for providing exceptional support to our customers across Europe.
Key Responsibilities
- Manage post sales activities across all regions in Europe, including returns management, service complaint resolution, and no charge product processing.
- Work closely with the Local Customer Solutions team to ensure seamless communication and customer satisfaction.
- Process requests for product for all Clinical Trials and participate in moderately complex one-time projects to improve the quality of service and effectiveness of the customer solutions department.
- Act as a trainer and mentor for less experienced colleagues and contribute to the development of the team.
Requirements
- High School Diploma or equivalent and 3 years of previous related experience.
- Required bilingual in both Spanish and English.
- Act as a part of super-user network for JDE and SFDC.
Preferred Qualifications
- Advanced computer skills including usage of MS Office Suite.
- Bachelor's degree in a related field of expertise.
- Good organizational skills and ability to work independently being self-sufficient.
About Us
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally.
What We Offer
- Competitive Compensation and Benefits package.
- Flexible working hours, remote working.
- Pension plan.
- Life Insurance.
- Medical plan.
- Meal Vouchers.
- Service Awards.
- Enhanced Leave benefits.
- Employee Stock Purchase Program.
- Employee Assistance Program.
- Comprehensive Wellness program.
