German Support Agent in Barcelona
hace 1 día
At Multilingual Jobs Worldwide, we're seeking a highly skilled German-speaking Customer Support Agent to join our team in sunny Barcelona. Our clients are top 500 business companies from the sectors IT, telecommunications, ecommerce, automotive, and financial services.
We're a multicultural company with employees from over 29 different nationalities. We offer a great work environment, modern offices, and a dynamic approach with true career opportunities.
About the RoleThis is a full-time position working 39 hours/week, Monday to Sunday, with rotative dayshifts. The initial training will last four weeks, Monday to Friday from 09:00 to 18:00. You'll have the opportunity to develop your skills and advance in your career with us.
Key Responsibilities- Taking incoming user requests via telephone or email, logging call details onto case management systems, and providing response and resolution within SLA to customers.
- Solving requests/incidents that require a higher level of technical knowledge.
- Supporting technical enquiries and managing incidents of the client's product, car electrical chargers.
To be successful in this role, you'll need:
- A proficient or bilingual level of German and advanced level of English.
- Excellent customer care skills, knowledge, and awareness.
- Adequate professional experience.
- The ability to implement and manage changes in processes.
- Good communication and team skills, flexibility, and stress resistance.
We're offering a salary of €19,000 + up to €1,900 bonus, a central location in Barcelona, and bring-a-friend (referral) bonus opportunities. Additionally, you'll have access to career development programs, specialized courses, and language classes.
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
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