Head of Hospitality Operations

hace 1 mes


Madrid, Madrid, España Marriott International A tiempo completo

Job Summary: We are seeking a highly motivated Head of Hospitality Operations to join our team. This is an entry-level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry if applicable. The ideal candidate will work with employees to clean and maintain guestrooms and public spaces, ensuring exceptional customer satisfaction.

Candidate Profile: High school diploma or GED; 1 year experience in housekeeping or related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is also accepted. No prior work experience is required for this role.

Core Responsibilities:

  • Oversee all aspects of Housekeeping operations, including inventory management and linen supply.
  • Ensure knowledge and understanding of OSHA regulations are up to date.
  • Work closely with the Engineering department to address guest room maintenance needs.
  • Develop and implement effective inspection programs for guestrooms and public spaces.
  • Manage a team of employees, providing guidance and feedback to ensure excellent service delivery.


Key Performance Indicators: Employee satisfaction, guest satisfaction, and operational efficiency. Regular performance evaluations will be conducted to assess progress against these key indicators. Salary range: $45,000 - $65,000 per annum (dependent on location), with opportunities for career advancement within Marriott International.

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