Customer Experience Champion
hace 4 semanas
We're seeking a skilled Customer Operations Specialist to join our dynamic team at Suntransfers. As a key member, you'll be responsible for delivering exceptional customer experiences and ensuring our customers receive outstanding service at every touchpoint.
Main Responsibilities:
Engage with customers and transportation partners across the globe, handling queries and providing solutions through phone calls, live chats, and emails.
Utilize your problem-solving skills to turn challenges into triumphs during travel assistance calls.
About You:
You have a proven track record of customer service principles and practices, with advanced proficiency in spoken and written English and Spanish.
Your computer and internet skills are top-notch, and you bring previous experience in handling complaints.
As an exceptional team player, you approach your work with a proactive and positive attitude, thriving in high-pressure situations and challenges.
Your telephone demeanor is both pleasant and professional, and your communication skills – both verbal and written – with strong listening abilities, set you apart.
You excel in teamwork, fast decision-making, multitasking, and problem-solving, with attention to detail and a well-organized approach.
Above all, you embody a friendly, patient, and empathetic customer-oriented attitude.
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