German Speaking Client Care Specialist

hace 1 mes

Barcelona, Barcelona, España Bespoke Recruitment Limited A tiempo completo
Job Title: German Fluent Client Care Advisor

We are seeking a highly skilled and multilingual Client Care Advisor to join our team in Dublin, Ireland. As a German fluent Client Care Advisor, you will be the first point of contact for our clients worldwide, providing exceptional customer service and support.

Key Responsibilities:

  • Respond to client queries regarding cover, claims, hospitalization, and complaints
  • Commit to our department's service standards, including a 24-hour turnaround for written communication and a target call abandon rate of 2%
  • Multi-task daily assigned workload and ad-hoc assignments, following up on individual cases
  • Develop extensive product knowledge to provide timely and accurate information to clients
  • Assist our in-house medical team in coordinating client hospital admissions, evacuations, repatriations, and other cases as required
  • Provide outstanding customer service to clients and ensure customer satisfaction and retention

Requirements:

  • Experience in a customer-focused role, preferably in an administrative capacity
  • Previous experience in a call center environment would be beneficial
  • Experience working in a pressurized environment with tight deadlines
  • Strong knowledge of Microsoft Office (Excel, Word)
  • Flexibility to work within our rotating shift patterns
  • Valid EU work permit or Irish Stamp 4
  • Fluency in English and German

What We Offer:

  • A dynamic and multinational working environment
  • Trainings and programs dedicated to learning and development
  • A wide range of employee benefits, including performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance, etc.
  • Open company culture, flexibility of working hours, and a hybrid working environment
  • Discounts on our products
  • Modern offices

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