IT Services Architectural Expert
hace 2 semanas
Job Overview
">We are seeking an IT Services Architectural Expert to join our team at Oracle. This is a key role that requires strong technical skills and excellent communication abilities.
">About the Role
">This position will involve working closely with customers to understand their business needs and identifying opportunities for our IT services solutions. You will also be responsible for building and leading virtual teams to deliver these solutions, as well as effectively communicating with customers to articulate the principles and details of our service components.
">The ideal candidate will have a proven track record in delivering complex IT services solutions and possess broad-based expertise in areas such as mission-critical production operations, support, and managed services. They will also have experience in standard service management practices such as ITIL and DevOps, as well as project management best practices.
">Responsibilities
">- ">
- Identify, foster, and define Oracle CSS services solutions for specific customer opportunities and assist in the sale alongside the CSS sales representative.">
- Work with the customer, CSS management, and the xLoB account teams to understand the customer's business and IT strategic requirements and identify large-scale CSS opportunities to assist the customer achieve its strategic goals.">
- Gather and assess customer needs, both business and technical, and translate these into CSS service solutions.">
- Build and lead virtual teams associated with these large-scale opportunities.">
- Effectively communicate with customers to be able to articulate both the high-level principles and detail of all service components in a proposed customer solution.">
- Build customer loyalty through achieving a trusted advisor relationship.">
- Work proactively to build and leverage an effective and extensive network across Oracle xLoBs – be seen, respected, and in demand across Oracle as a high-value asset and an SME in service solutions.">
- Collaborate effectively internally and externally to ensure effective service solution design and development.">
- Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities.">
- Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle.">
- Demonstrate a strong understanding of the IT services competitive marketplace.">
- Work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, contracts, commercial, product management.">
- Work with CSS delivery throughout the sales cycle to ensure a smooth transition from sales to delivery.">
- Navigate Oracle internal tools and processes to effectively participate and enable CSS sales.">
- Transfers knowledge to other participant roles on the deal, account teams, delivery, and across the CSS Service Solution Architect community.">
Requirements
">10+ years of experience in relevant IT services, across a wide range of technologies and customer sectors.
">A typical experience profile for successful individuals in this role would include most if not all of the following:
">- ">
- 10+ years of IT services, including significant direct experience of services roles within external IT services providers.">
- Broad understanding of typical enterprise applications and IT infrastructures including public and on-premises cloud, including but not limited to Oracle technologies.">
- Experience of working in a services presales role within an IT services provider.">
- General experience in IT services, service operations, and service management, including managed services/outsourcing.">
- IT project and programme management experience, including transformation, migration, and solution deployment projects.">
- Commercial and contract management, including construction and negotiation of pricing and custom contracting for complex service offers.">
- Sales and complex deal negotiation.">
- Architecting, implementing, and delivering complex service solutions for a range of mission-critical IT environments.">
- Consulting and trusted-advisor roles within major customer organisations in relation to IT services.">
- Proven ability to construct and deliver compelling presentations and propositions audiences.">
- Driving multiple IT services bids in parallel.">
Career Level
">IC4
">Salary Range
">$120,000 - $180,000 per annum (dependent on experience)
">About Oracle
">Oracle is a global technology company that provides enterprise software and cloud computing solutions. We are committed to helping our customers succeed in today's rapidly changing digital landscape.
">How to Apply
">Please submit your resume and cover letter to us via email or online application portal. We look forward to hearing from you
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