Logistics Coordinator EMEA
hace 4 semanas
As a Logistics Coordinator EMEA, you will play a crucial role in ensuring the efficient and timely coordination of logistics operations in the EMEA region. Your responsibilities will include monitoring deliveries, updating databases, identifying and mitigating risks, and maintaining effective communication with the logistics team and courier partners in the region.
The Logistics Coordinator EMEA will be responsible for facilitating smooth operations and resolving any delivery-related issues or inquiries particular to the EMEA region. This will involve being accountable and the key point of contact with logistics partners and internal customer support teams for escalations as they relate to courier performance and customer complaints.
About the Role
Major accountabilities:
- Accountable & key point of contact with logistics partners and internal customer support teams for escalations as they relate to courier performance and customer complaints to ensure proactive mitigation, processes are in place and ensure effectiveness.
- Handle and escalate any performance issues with couriers, including quality assurance (QA) corrective and preventive action (CAPA) requests.
- Handle customer complaints related to logistics and ensure timely follow-up to address and resolve the issues.
- Conduct risk assessments for upcoming deliveries to identify and mitigate potential risks that may affect delivery schedules.
- Manage logistics-related projects, including coordinating and monitoring project timelines, resources, and deliverables.
Minimum Requirements:
Formal education or previous experience in the fields of Science, Industrial Engineering, Planning or similar.
First experience as team lead, coordinator or manager.
English proficiency plus local language knowledge needed.
Desirable Requirements:
Previous experience in a similar role.
Knowledge of agile methodologies.
Familiarized with data management in a global environment.
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
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