Frontline Support Associate

hace 1 semana


Madrid, Madrid, España MSX International A tiempo completo

The Frontline Support Associate plays a crucial role in providing exceptional customer service and support across various channels.

Key Tasks
  • Communicate effectively: Engage with customers through phone calls, emails, and other messaging platforms.
  • Resolve issues promptly: Address customer concerns in a timely manner, ensuring minimal disruption to their experience.
  • Enhance customer satisfaction: Gather insights, make recommendations, and collaborate with teams to continuously improve service quality.
  • Accurate documentation: Record customer interactions for future reference and data analysis.
  • Recommend solutions: Upsell and cross-sell relevant products or services to meet customer needs.

For success in this position, you'll require strong communication skills in Dutch, good English proficiency, and the ability to build rapport with diverse groups of people.

Requirements

  • Strong communication and interpersonal skills.
  • Detail-oriented and organized.
  • Proficient in CRM software.
  • Able to maintain accurate records.

What We Offer:

  • Full-time position with an indefinite contract.
  • Work within the global automotive sector.
  • Exclusive access to the MSX Bazaar shopping portal.
  • Adaptive compensation plan.
  • 23 days' vacation + 3 extra days off.
  • Internal training and development opportunities.

MSX fosters an inclusive environment where candidates from diverse backgrounds and identities are welcome to apply.



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