Senior Payment Process Specialist

hace 3 días


Madrid, Madrid, España Ing A tiempo completo
Key Responsibilities:

As a Payments Expert at ING, your role will be multifaceted, requiring expertise in compliance, risk management, processing efficiency, customer service, collaboration, and continuous improvement.

**Deep Understanding of Payment Regulations**: Stay up to date on changes in regulations and ensure that payment processes adhere to legal and regulatory standards.

Risk Management and Compliance**: Implement robust controls and procedures to safeguard against potential risks and ensure the integrity of payment transactions.

Payment Processing**: Efficiently process payment transactions, ensuring accuracy, timeliness, and reliability.

Customer Service**: Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring a positive payment experience.

Collaboration**: Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collectively.

Ongoing Learning and Improvement**: Are committed to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows.

Quality of Service**: Monitor the quality of service provided by payment service providers; evaluate the cost-effectiveness of the services provided and ensure compliance with regulations.

Customer Feedback**: Gather feedback from customers regarding their payment experiences; actively solicit feedback, analyze customer satisfaction metrics, and incorporate customer preferences into payment processes and service offerings.


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