Digital Operations Director
hace 4 semanas
Job Title: Digital Operations Director
About the Role:
Merlin Digital Partner is seeking a highly skilled Digital Operations Director to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our digital services, leading teams and optimizing processes to achieve business and financial objectives.
Key Responsibilities:
Global supervision of operations related to digital services
Coordination of operational processes, including client acquisition, file processing, and customer experience
Management of teams located in our Tenerife branch
Identify and lead improvement initiatives focused on increasing operational efficiency
Monitor and improve unit economics associated with operations
Prepare reports and presentations for management
Requirements:
Degree in Computer Engineering or similar
Previous experience in supervising complex operations, with a focus on optimization and process improvement
Experience managing large teams (ideally between 50-70 people)
Ability to hire, train, and develop talent, creating a productive and cohesive work environment
Ability to plan, execute, and lead operational projects from design phase to implementation
Analytical skills to make data-driven decisions and a results-oriented approach to efficiency
Knowledge of data tools, CRM, and project management software
What We Offer:
Permanent contract
Salary negotiable based on experience
Bonus based on team performance objectives
Offices in Santa Cruz de Tenerife
Remote work: 2 days a week
Intensive work hours every Friday of the year
Continuous training
Team-building activities
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