Telecom Solutions Expert
hace 2 semanas
About this opportunity
Ericsson is looking for a professional to take on new challenges in their careers by stepping up into more technical roles.
This role provides a new opportunity for career growth within customer support from both technical and leadership aspects.
The profile we are looking for is expected to provide technical and leadership support services to our customers.
Responsibilities
Be responsible for Emergency Handling Services and accountable for restoring the customer systems in the shortest possible time.
Brainstorm and provide solutions to customers' problems during emergencies and in post-mortem phase or cross-domain task forces and RCA CSRs.
Drive effective collaboration internally while interacting closely with our customers.
Remove barriers and address complex situations about technical and business challenges while driving the emergency.
Requirements
Minimum Bachelor's degree in Engineering or Computer Science or equivalent experience.
5+ years of Customer Support experience.
Solid technical background with hands-on experience in Telecom Products e.g. 5GC, EPC, Cloud, IMS, etc.
Broad Solution and Networking experience in a Telecom domain preferably in E2E network-level troubleshooting.
What you will gain
At Ericsson, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Ericsson values diversity and inclusion
We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
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