IT Service Management Expert

hace 1 semana

Huelva, Huelva, España beBee Careers A tiempo completo
IT Service Manager Job Description

We are seeking an experienced IT Service Manager to lead and empower a multicultural team. The ideal candidate will have a strong background in IT service management, especially in service catalog and configuration roles.

The successful candidate will oversee the Configuration Management System (CMS), documenting all configuration items (CIs) and relationships. They will also conduct data audits and mass updates to ensure CI integrity.

In addition to their technical skills, the candidate should have excellent communication and teamwork skills, as well as an independent, structured, and proactive work style.

  • Main Responsibilities:
  • Service Catalog Management:
    • Maintain and continuously improve the IT service catalog, ensuring all services and products offered by our organization are up to date.
    • Document services in detail, including pricing, availability, SLAs, and contact information.
    • Manage hardware/software entries in the IT Shop, ensuring data accuracy.
    • Collaborate with internal departments to align the catalog with business needs.
    • Monitor service usage and user feedback to drive improvements.
    • Perform regular audits and reviews to ensure catalog quality and compliance.
    • Generate reports on catalog usage, completeness, and performance.
    • Support accessory testing, metadata management, and catalog housekeeping.
    • Coordinate ticket creation/tracking for catalog cleanup tasks.
  • Configuration Management:
    • Oversee the Configuration Management System (CMS), documenting all configuration items (CIs) and relationships.
    • Conduct data audits and mass updates to ensure CI integrity.
    • Work with other IT teams to maintain accurate configuration data.
    • Adjust stock pools post-inventory and produce analytical reports.

Requirements:

  • Degree or Technical Training:
  • Computer Science, IT, or related field.
  • Experience:
  • Several years of experience in IT Service Management, especially in service catalog and configuration roles.
  • Certifications:
  • Solid knowledge of ITIL practices (especially configuration management).
  • Skills & Knowledge:
  • Analytical mindset with strong attention to detail. Excellent communication and teamwork skills. Independent, structured, and proactive work style.

Benefits:

  • Languages:
  • English C1. German: B2 or above.
  • Location:
  • Remote.
  • Schedule:
  • Flexible. Friday intensive.

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