Retail Operations Manager
hace 4 semanas
Key Responsibilities:
- Drive business performance to achieve sales targets and KPIs, maximizing profitability.
- Analyze performance to identify business needs and turn them into individual actions and objectives.
- Lead the team to successfully implement and achieve business growth in new retail channels.
- Ensure operations comply with company policy while consistently improving the functioning of the boutique.
- Maintain boutique image according to the brand's standards.
- Build and maintain strong collaboration with stakeholders as well as office team.
Client Experience & Development:
- Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure the best personalized client experience is provided.
- Lead the team to host clients with the ability to establish strong relationships.
- Execute service excellence to increase client satisfaction and retain customer loyalty.
- Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach.
- Influence the team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience.
- Manage client database by applying IWC's guidelines.
People Development:
- Identify and recruit new talents, compose and retain a high performing team.
- Lead by example demonstrating passion towards IWC, know our brand's products, mission, and value.
- Conduct in-store training, coaching, and daily briefs.
- Build individual objectives and development plans.
- Conduct one-to-one coaching sessions to review performance and provide constructive feedback.
- Oversee annual review process for boutique staff, assess team and individual performances.
Profile:
- Strong entrepreneurial spirit, leadership skills, and sales skills.
- Excellent communicator who is passionate about building relationships and networking, with strong social skills.
- High emotional intelligence and general education.
Our Ideal Candidate:
We are looking for a dynamic and results-driven individual who is passionate about luxury retail and has a strong desire to succeed in a fast-paced environment. If you are a motivated and ambitious professional with excellent communication and leadership skills, we encourage you to apply for this exciting opportunity.
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