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Housekeeping Operations Manager

hace 3 semanas

Zaragoza, Zaragoza, España Jordan Martorell S.L. A tiempo completo
Job Description

The Assistant Housekeeping Manager plays a crucial role in ensuring the smooth operation of stateroom and public area housekeeping functions. Reporting to the Housekeeping Director, this individual will be responsible for coordinating schedules, supervising staff, and maintaining quality standards.

Duties and Responsibilities:
  • Collaborate with the Housekeeping Director to develop and implement daily schedules and guest requirements.
  • Supervise and evaluate the performance of direct reports, providing coaching and support as needed.
  • Manage the assignment of duties and workstations to staff, ensuring efficient service and conformance to standards.
  • Conduct regular inspections to ensure company standards are maintained, including stateroom and workstation inspections.
  • Develop and observe staff procedures to ensure quality standards and service are met.
  • Presents overtime needs to the Housekeeping Director for final approval.
Requirements:
  • Minimum one to two years housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred).
  • Knowledge of proper cleaning techniques, requirements, and use of equipment.
  • Exceptional management skills in a multicultural and dynamic environment.
  • Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.