Customer Service Representative for Engineering Solutions

hace 2 semanas


Madrid, Madrid, España Zephyrus Engineering Limited A tiempo completo

**About Zephyrus Engineering Limited**

We are a leading engineering services provider seeking a skilled Customer Service Representative to join our team. This role is responsible for delivering exceptional technical support and ensuring high levels of customer satisfaction.

**Job Summary**

We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience.

Key Responsibilities:

  • Provide timely and effective technical assistance via phone, email, and chat.
  • Determine the root cause of technical issues related to engineering software, hardware, and tools.
  • Document and track support requests in our ticketing system.
  • Collaborate with cross-functional teams to enhance product performance and user experience.
  • Maintain up-to-date knowledge of our products and services to provide accurate support.

Requirements:

  • Bachelor's degree in Engineering, Computer Science, or a related field (or relevant experience).
  • 2+ years of experience in technical support or customer service, preferably in an engineering or technology-related environment.

About the Role:

This is a remote role strictly for candidates within the United States. As a key member of our team, you will have opportunities to participate in training sessions, product updates, and self-study to enhance your technical expertise.

Benefits:

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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