Customer Service Representative for Engineering Solutions
hace 2 semanas
**About Zephyrus Engineering Limited**
We are a leading engineering services provider seeking a skilled Customer Service Representative to join our team. This role is responsible for delivering exceptional technical support and ensuring high levels of customer satisfaction.
**Job Summary**
We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience.
Key Responsibilities:
- Provide timely and effective technical assistance via phone, email, and chat.
- Determine the root cause of technical issues related to engineering software, hardware, and tools.
- Document and track support requests in our ticketing system.
- Collaborate with cross-functional teams to enhance product performance and user experience.
- Maintain up-to-date knowledge of our products and services to provide accurate support.
Requirements:
- Bachelor's degree in Engineering, Computer Science, or a related field (or relevant experience).
- 2+ years of experience in technical support or customer service, preferably in an engineering or technology-related environment.
About the Role:
This is a remote role strictly for candidates within the United States. As a key member of our team, you will have opportunities to participate in training sessions, product updates, and self-study to enhance your technical expertise.
Benefits:
We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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