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Digital Media Support Expert
hace 2 semanas
The primary objective of this role is to provide seamless digital video content delivery by working in a fast-paced global environment.
As a key member of the support team, you will play a crucial part in ensuring that customers receive top-notch technical assistance and experience through expert troubleshooting activities.
The successful candidate will be responsible for monitoring system performance, managing distributed systems, and performing change management tasks.
Key responsibilities include:
- Becoming a subject matter expert on one or more services
- Operating with minimal guidance to drive issues to resolution
- Understanding business logic and architecture to resolve undocumented trouble tickets
- Providing training, documentation, and tools to other support engineers
Requirements and Qualifications:
To excel in this role, candidates should have:
- Experience in a technical support or software engineering capacity
- Proficiency in scripting languages such as Python or Bash
- Proven ability to troubleshoot and debug complex technical systems
Benefits:
We offer a competitive salary and benefits package, as well as opportunities for growth and professional development.
Our inclusive culture empowers employees to deliver exceptional results for our customers. If you require accommodations due to a disability, please visit our website for more information.