Technical Support Specialist

hace 2 semanas

Granada, Granada, España Recruit4Work A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Recruit4Work. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Assist customers with technical issues and provide solutions to resolve their problems.
  • Provide high-level support for technical issues and refer customers to the relevant teams when necessary.
  • Guide customers on the usage of technical systems and applications.
  • Process refund requests and assist customers with setting up their payment accounts.
  • Log calls and cases into the customer relationship database and follow escalation procedures to resolve problems.
  • Track and follow cases to ensure that they are closed in an efficient and timely manner.
  • Provide and maintain strong, professional relationships with all customers and show empathy at all times.
  • Follow Contact Centre procedures and ensure availability to take calls, adopting the transaction handling procedure and AUX code guidelines.
  • Work effectively as part of a team, developing effective and supportive relationships with colleagues and management.
  • Provide feedback to your superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved.
  • Attend recurrent training published by the Client/Company on a regular basis.

Requirements

  • Fluent in Dutch
  • Working proficiency in English
  • Natural team player
  • Excellent communication skills
  • High understanding of IT topics such as storage, networking, Windows/Mac
  • Ability to use the desktop computer system
  • Ability to use Internet applications
  • Usage of MS Office

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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