Customer Service Excellence Manager

hace 2 semanas


Zaragoza, Zaragoza, España Braintec A tiempo completo

**About Us**

At Revlon, we're passionate about all things beauty and inspiring women to 'Live Boldly'. We celebrate success, invest in health and wellbeing initiatives, and professional development programs designed to unlock potential.

**Job Summary**

This position, Customer Service for the French Benelux Market, is responsible for executing the Order to Delivery Process that will support the sales department and act as the first contact for our customers regarding service level performance. Customer service must follow daily operational KPI's to analyze inefficiencies, allowing us to implement actions to resolve them, always aiming for excellence in our service level.

**Responsibilities:**

  • Manage customer service activities to ensure excellent service standards are maintained
  • Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans
  • Support Sales & Marketing to meet sales goals while keeping information up to date for sharing and validation
  • Coordinate databases (Customer & material master, etc.) to avoid complaints, returns, and credits due to incorrect data

**Requirements:**

  • Bachelor's Degree, preferably in business or supply chain management, plus 2-4 years of experience in B2B.Customer service knowledge and skills in Microsoft Office.Knowledge of JDE or SAP.Native French language and fluent in English (C1).#J-18808-Ljbffr

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