Digital Transformation E-commerce Expert
hace 4 semanas
Axalta is at the forefront of the coatings industry with a vision to protect products and add beauty with innovative solutions.
As a Salesforce and E-commerce Specialist, you will play a crucial role in supporting regional users and contributing to new initiatives, especially in global implementation of a new Salesforce.com-based e-commerce storefront for the Industrial Business.
About the Role:
- You will provide first-line support for issues relating to Salesforce.com and integrated systems, collaborating with IT specialists for issue resolution.
- Handle ad hoc report & dashboard requests to ensure timely decision-making.
- Coordinate data maintenance and clean-up activities to maintain data integrity.
- Run User Acceptance Testing (UAT) for new features/bug fixes and conduct end-user training.
E-commerce Webshop Specific Responsibilities:
- You will support the EMEA and NA region in implementing the new webshop through UAT/training and data cleanup activities.
- Contribute to adoption by improving user experience through standardization, documentation, training, and usability improvement initiatives.
- Serve as a point of contact for on/offboarding and maintenance of customer accounts.
- Perform regular clean-up and maintenance activities, ensuring product data availability for introducing new products or marketing campaigns.
- Generate E-commerce KPIs and analytics to identify opportunities and improvement areas.
Requirements and Qualifications:
- Bachelor's degree in Business, IT, Marketing, or a related field.
- Proven knowledge and experience in Salesforce.com, ideally with SAP - SD/OTC expertise.
- Critical thinking and analytical skills for troubleshooting and problem-solving.
- Data analysis skills to inform business decisions.
- Creative mindset and adaptability in response to evolving business needs.
- Motivated self-starter with strong prioritization and follow-through skills.
- Excellent written and verbal communication skills in English.
What We Offer:
A competitive salary range of $70,000 - $110,000 per annum, depending on location and experience, plus comprehensive benefits package and opportunities for career growth and professional development. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, serving four end markets across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global footprint enables us to deliver solutions in over 140 countries and coat 30 million vehicles annually.
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