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SDN & Packet Network Engineer
hace 2 meses
Colt Technology Services is seeking a highly skilled SDN & Packet Network Engineer to join our team. As a key member of our technical support team, you will be responsible for providing 24/7 first and second-level technical support to customers globally.
Key Responsibilities- Monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
- Participate in a 24/7 shift pattern, ensuring seamless support to our customers.
- Develop and maintain in-depth knowledge of customers' bespoke networks and services.
- Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors.
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
- Maintain accurate records of events throughout a fault duration, utilizing Colt's Remedy-based Fault Management System, and provide regular updates as required.
- Resolve or escalate faults as appropriate, according to product SLAs.
- Identify, plan, and implement solutions for recurring problems on IP and Ethernet networks.
- Generate technical reports for customer RFO/RCA requests.
- Manage software upgrades in coordination with vendor and Colt teams involved.
- Direct experience in Layer 1-2-3 services and technologies, including IP fundamentals and various protocols, such as BGP, EIGRP, OSPF, and ISIS.
- Working experience with implementing, diagnosing, and troubleshooting IP access, MPLS, and VPN solutions across a pan-European network.
- Understanding of provisioning and maintaining IP, Ethernet, and Optical services across backbone networks.
- Knowledge of LAN (Ethernet) based products.
- Experience with UNIX-based applications and troubleshooting tools, such as Telnet, FTP, TFTP, and Traceroute.
- Experience with one or more network management and support systems, such as Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, and vendor-specific element managers.
- Experience working with global providers, NOC, and field operators for technical issues.
- Knowledge or experience with interfacing into Optical and Ethernet-based networks would be advantageous.
- Fluent in Spanish and English.
- Formal IT qualification, such as CCNP, CCSP, CCNA, or CompTIA Network+.
