Key Account Support Specialist
hace 3 semanas
We are a rapidly expanding startup with headquarters in Spain, having established a strong presence in Barcelona, Madrid, Lisbon, Berlin, and Paris. Our ambition is to revolutionize the traditional residential real estate market by providing fully furnished and artfully designed apartments for flexible stays. This vision empowers individuals to live where they want, when they want.
Backed by top European Venture Capital firms, we have successfully raised €27 million in funding to propel our growth across Western Europe. Our current ranking as one of the top 10 startups in Spain by LinkedIn highlights our rapid progress.
Our CultureWe prioritize diversity, compassion, and honesty within our team, fostering a collaborative environment that encourages creativity and innovation. Our dynamic culture promotes full autonomy for team members to act as owners of their projects and tasks. We value individual contributions and encourage applications from diverse backgrounds.
The RoleWe seek a motivated and detail-oriented Operations Coordinator for Key Accounts to assist our key account management team. The ideal candidate will excel in administrative tasks, possess strong organizational skills, and have excellent communication abilities. This role is crucial for maintaining seamless client relations and supporting operational needs.
Responsibilities:- Administrative Assistance:
- Assist the key account management team with various administrative tasks.
- Maintain and update client databases and records to ensure accuracy and completeness.
- Ticketing and Client Management:
- Handle the Ticketing Pipeline of the Key Account Management (KAM) team.
- Provide general support in client communications, including follow-ups and responses.
- VIP Programme Support:
- Scrape and document every booking related to the VIP programme.
- Documentation and Process Management:
- Keep Standard Operating Procedures (SOPs) and Notion pages updated with the latest processes and information.
- C1 Spanish level and C1 English level required.
- Attention to detail and commitment to high-quality standards.
- Organized and able to follow up on processes with fast follow-up delivery.
- Excellent communication and interpersonal skills.
- Comfortable working with cross-functional teams.
- Able to put pressure on stakeholders for fastest resolution.
- Previous experience in hospitality, property management, or related fields is a plus.
- Team building events and office activities.
- Transportation card for roles requiring traveling according to internal policy.
- Free breakfast at the office, fruits, nutrition bars, coffee/tea, and popcorn.
- An amazing internal culture and no dress code.
- International working environment with many nationalities.
We look forward to welcoming you to our team and contributing to our mission to empower individuals to live life on their own terms. To learn more about Ukio, please visit our website at www.ukio.com. Follow us on LinkedIn and Instagram to stay up-to-date with our news.
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