Senior Manager for Global Command Center Incident Response

hace 1 mes


Santiago de Compostela, La Coruña, España Mygwork A tiempo completo


Amazon is seeking a seasoned people manager to join our global Command Center team. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.

This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level.

You'll be surrounded by people who are wickedly smart and believe that world-class service is critical to customer happiness.

Key Responsibilities:

  • Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
  • Direct engineers for resolution and lead root cause investigations.
  • Implement changes to avert future risk and drive process improvements for Global Operation teams.

A candidate must be forward-thinking with people management skills, possessing a high degree of customer service focus and excellent communication skills.

This team is a global team, so strong communication skills are a must. We value attention to detail, customer obsession, and a desire to always find and remove customer impacts.

About The Team:

  • Part of a Global team based in US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to services restoration.
  • Using a Correction of Error process to prevent repeats of the same root causes impacting other customers.
  • Continually striving to enhance our teams' processes, tools, and services we offer to our customers.


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