Customer Support Specialist for the Italian Market

hace 4 semanas


Barcelona, Barcelona, España CPM International A tiempo completo

Who We Are

CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our Client

Netatmo develops innovative, connected consumer electronics that provide a seamless user experience. As a Technical Support Agent, you will handle technical queries via email and chat, striving for first-contact resolution.

Key Responsibilities
  • Understand and respond to client requests (email and chat)
  • Analyze client situations to provide quick and efficient responses
  • Identify technical incidents, diagnose them, and offer suitable solutions
  • Provide adequate solutions with a positive approach
  • Organize product returns and follow up on exchanges and repairs
Requirements
  • Fluent Italian (spoken and written)
  • High level of English
  • Excellent organizational and interpersonal skills
  • Ability to empathize with customers, analyze their problems, and offer individual solutions
  • Collaborate with a dynamic, motivated, and multicultural team to respond to customer demands for Netatmo products
  • Ability to work in a team, be easy-going, and adapt quickly to new environments
Benefits
  • Full-time position (39 hours/week)
  • Working days/hours: Monday to Friday, 9:00am to 6:00pm
  • Salary: €19,500.00 gross per year
  • Bonus: Performance-related bonus up to €150 gross per month
  • Holidays: 24 calendar days
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work arrangement: 3 to 4 days at the office
  • Training: 4 weeks of full-time training at the office
  • Office location: Barcelona (La Sagrera)

Additional Benefits

  • Best-in-class people engagement activities and programs
  • Ongoing training and development opportunities
  • Employee Assistance Program - confidential guidance and support
  • Employee Benefits Club - exclusive perks and rewards
  • Option to sign-up for discounted private health insurance


  • Barcelona, Barcelona, España CPM International A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team in Italy. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in the Italian market.Key ResponsibilitiesRespond to client inquiries via email and chatAnalyze client situations to provide quick and...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    We are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at CPM International. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in the Italian market.Key Responsibilities:Respond to client inquiries via email and chatAnalyze client situations to...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Role Overview:Cpm International is seeking a skilled Technical Support Specialist to join their team in Barcelona. As a Technical Support Specialist, you will be responsible for providing high-quality support to customers in the Italian market. Your primary goal will be to handle technical queries via email and chat while striving for first-contact...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Role OverviewCpm International is seeking a skilled Customer Support Specialist to join our Italian market team. As a key member of our support team, you will be responsible for providing top-notch assistance to our clients, ensuring their issues are resolved efficiently and effectively.About YouWe are looking for a highly organized and communicative...


  • Barcelona, Barcelona, España The Knot Worldwide A tiempo completo

    { "Role Overview": "Siamo alla ricerca di una persona dinamica e motivata per unirsi al nostro Team di Customer Care per il portale italiano matrimonio.com.", "Responsabilità": [ "Gestione clienti Premium: supporto post-vendita, fidelizzazione, formazione e assistenza personalizzata di qualità", "Supporto telefonico con chiamate in uscita e via...


  • Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

    Customer Support Specialist - Italian LanguageTeleperformance Spain, a leader in customer experience management, is looking for a highly skilled Customer Support Specialist to join our team.About the roleWe are seeking an Italian native speaker with excellent communication skills to provide top-notch support to our clients. As a Customer Support Specialist,...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    About the Role:CPM International is a leading provider of multilingual support solutions for clients worldwide.We are seeking a highly organized and skilled Customer Support Agent to join our team in Italy.Key Responsibilities:Respond to client inquiries via email and chat in a timely and efficient mannerAnalyze client situations to provide quick and...


  • Barcelona, Barcelona, España Red Frog Recruitment A tiempo completo

    Job SummaryWe are seeking a highly skilled Italian Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in Italian, resolving issues efficiently and professionally.Key Responsibilities Handle inquiries from clients via phone, email, and chat in...


  • Barcelona, Barcelona, España Undisclosed A tiempo completo

    About Our TeamAt Undisclosed, we value diversity and inclusivity in the workplace.Job OverviewWe are currently seeking an experienced Italian customer support specialist to join our team. This is a great opportunity for someone who enjoys working with international clients and has strong communication skills in both English and Italian.Key...


  • Barcelona, Barcelona, España iubenda A tiempo completo

    Your missionWe're looking for a skilled Customer Support Specialist to join our team and be fully responsible for the DACH market, proposing solutions to questions raised by our customers on payments, invoicing, account management, and our products, by researching and explaining our services.You will be part of our Customer Care team and will be in charge of...


  • Barcelona, Barcelona, España CPM A tiempo completo

    About the RoleCPM International is seeking a Customer Support Specialist to join our team in the French market. The ideal candidate will have a fluent level of French and a high level of English. They will be responsible for handling customer queries via email and chat, analyzing issues, and providing solutions.Key ResponsibilitiesRespond to customer...


  • Barcelona, Barcelona, España Between A tiempo completo

    Technical Support Specialist for French MarketWe are seeking a skilled Technical Support Specialist to join our team in the French market. As a Technical Support Specialist, you will be responsible for resolving technical issues with iPhone, Android, Windows, and MacBook devices.Key Responsibilities:Solve customer technical issues via remote supportHelp...


  • Barcelona, Barcelona, España Red Frog Recruitment A tiempo completo

    We are seeking a skilled Italian Customer Support Specialist to join our team at Red Frog Recruitment. As a key member of our client care team, you will be responsible for delivering exceptional service and support to our clients in Italian.Key Responsibilities:Customer Support:Provide timely and effective support to clients via phone, email, and chat in...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the Role: We are seeking a skilled customer support specialist to join our team at Amazon. As an Account Health Support Specialist, you will play a critical role in ensuring the success of our Selling Partners by providing exceptional customer service and support.Key Responsibilities:Supporting Selling Partners: You will work closely with our Selling...


  • Barcelona, Barcelona, España Agilent A tiempo completo

    About UsAgilent is a world-class company dedicated to advancing the quality of life. We provide instruments, services, consumables, and expertise to laboratories worldwide.The RoleWe are seeking an experienced Sales Specialist to join our team in Italy. This role will be responsible for driving remote sales opportunities with existing customers and new...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Customer Support Specialist - French Market**About the Role**We are seeking a highly skilled Customer Support Specialist to join our team in the French market. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients via email and chat.**Key Responsibilities**- Provide clear and concise responses...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    About the RoleWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Barcelona. As a key member of our global support team, you will be responsible for providing exceptional customer service to our clients in the French market, with a focus on technical support and issue resolution.Key ResponsibilitiesRespond to...


  • Barcelona, Barcelona, España The Knot Worldwide A tiempo completo

    About The Knot Worldwide:The Knot Worldwide is seeking a highly skilled Customer Success Specialist to join our Revenue Operations team for the Italian market. As a key member of our team, you will be responsible for providing exceptional customer service, managing customer relationships, and driving revenue growth.Key Responsibilities:• Provide...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    At CPM International, we strive to provide exceptional customer service to our clients worldwide. As a Technical Support Agent, you will play a crucial role in ensuring our customers receive timely and effective support for Netatmo products.Key Responsibilities:Respond to client inquiries via email and chatAnalyze client situations to provide efficient...


  • Barcelona, Barcelona, España Market Control A tiempo completo

    We are a dynamic and diverse team operating in the fields of programming, marketing and customer support from our headquarters in Barcelona.About Market ControlOur company has experienced rapid growth since its foundation, expanding its expertise, client base, and staff. With a strong presence across Europe, including Germany, Spain, Hungary, Peru, and...