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Luxury Hotel Front Office Specialist
hace 2 semanas
We are looking for a highly skilled Luxury Hotel Front Office Specialist to join our team at Santo Mauro, a Luxury Collection Hotel. In this role, you will be responsible for delivering exceptional guest experiences and ensuring seamless day-to-day operations.
Responsibilities:
- Manage front office-related emails and respond promptly.
- Communicate effectively with colleagues and management to resolve guest complaints.
- Monitor and maintain accurate records of guest information.
- Participate in up-selling initiatives to increase department revenue.
Requirements:
- Strong communication and interpersonal skills.
- Knowledge of Opera or similar property management systems.
- Microsoft Word and Excel proficiency.
