Customer Experience Coordinator

hace 3 semanas


Madrid, Madrid, España Findasense A tiempo completo

Role Overview

The purpose of this position is to coordinate and manage direct communication across all digital channels in a proactive manner. The goal is to maintain high customer satisfaction by meeting customer needs.

Key Responsibilities

  • Manage customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
  • Participate in team meetings to report on project status and create content.
  • Produce monthly quantitative and qualitative reports on Customer Care performance.

Requirements

  • Customer service-oriented, organized, and detail-oriented.
  • Sociable person who enjoys customer service and generating good engagement with everyone.
  • Native German speaker with bilingual skills in English, able to communicate with both the German team and the global team in English.
  • Availability to work full-time and be hired in Spain.
  • Must be located in Spain.

Benefits

  • 23 days of annual leave for relaxation and personal time.
  • Birthday off to celebrate in style.
  • Major medical insurance coverage.
  • Connectivity allowance for remote working expenses.
  • Flexible remuneration with Cobee's restaurant, transport, and childcare cards.
  • Bring your furry friend to the office.
  • Hybrid work environment.
  • Flexible working hours.
  • Exciting opportunities for career growth.
  • 40 life-changing volunteer hours per year.

Why Findasense?

Findasense is a global Customer Experience company that relies on data to create personalized experiences and execute strategies. We value self-management, transparency, and a collaborative culture guided by our EPIC model (Strategy, Purpose, Identity, and Culture).



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