Customer Experience Coordinator
hace 3 semanas
Role Overview
The purpose of this position is to coordinate and manage direct communication across all digital channels in a proactive manner. The goal is to maintain high customer satisfaction by meeting customer needs.
Key Responsibilities
- Manage customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
- Participate in team meetings to report on project status and create content.
- Produce monthly quantitative and qualitative reports on Customer Care performance.
Requirements
- Customer service-oriented, organized, and detail-oriented.
- Sociable person who enjoys customer service and generating good engagement with everyone.
- Native German speaker with bilingual skills in English, able to communicate with both the German team and the global team in English.
- Availability to work full-time and be hired in Spain.
- Must be located in Spain.
Benefits
- 23 days of annual leave for relaxation and personal time.
- Birthday off to celebrate in style.
- Major medical insurance coverage.
- Connectivity allowance for remote working expenses.
- Flexible remuneration with Cobee's restaurant, transport, and childcare cards.
- Bring your furry friend to the office.
- Hybrid work environment.
- Flexible working hours.
- Exciting opportunities for career growth.
- 40 life-changing volunteer hours per year.
Why Findasense?
Findasense is a global Customer Experience company that relies on data to create personalized experiences and execute strategies. We value self-management, transparency, and a collaborative culture guided by our EPIC model (Strategy, Purpose, Identity, and Culture).
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