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hace 2 meses
We are seeking an experienced IT Service Delivery Specialist to join our team at Oilandgas.Org. As a key member of our IT Infrastructure team, you will be responsible for providing exceptional support to our end-users, ensuring seamless IT operations, and collaborating with cross-functional teams to drive business success.
Key Responsibilities:- Plan, administer, and maintain IT infrastructure assets, including hardware and software lifecycle management.
- Provide information and assist with IT budgeting and cost control, ensuring alignment with Emerson policies and standards.
- Support and maintain IT infrastructure security standards, ensuring compliance with Emerson's security policy.
- Collaborate with the Service Desk to resolve IT issues and provide timely support to end-users.
- Develop and maintain IT documentation, standards, and policies, ensuring accuracy and consistency.
- 3-6 years of experience in a complex IT infrastructure environment.
- Minimum 3 years of proven experience in offering support on IT infrastructure, including server, clients, printers, and other standardized peripherals.
- Minimum 3 years of experience in direct user/customer interactions, using discussions, fix, and risk evaluation to resolve customer issues.
- Knowledge of VMware ESXi/VCenter, Windows Server 2008/2012/2016, Cisco networking, and CITRIX/MS Remote Access.
- Experience in IP networking administration and services, including DNS, DHCP, Security Compliance tools, Active Directory, and GPO policy design and support.
- College/University degree in a related field or experience may be considered in lieu of formal education.
- ITIL 4 Foundational Certification.
- A competitive benefits package to recognize and support our employees.
- Commitment to diversity and equal opportunity.
- A collaborative and dynamic work environment.
