Director of Operational Excellence
hace 5 días
Company Overview
Livo is a dynamic and innovative marketplace that connects healthcare professionals with top-tier facilities. Our mission is to provide seamless, efficient, and scalable operational processes that meet the highest quality standards.
Salary
The estimated annual salary for this position is between $180,000 and $250,000, depending on location and experience.
Job Description
We are seeking a strategic and hands-on Director of Operational Excellence to lead all functions related to the operational side of our marketplace. As a key member of our leadership team, you will play a pivotal role in ensuring smooth, efficient, and scalable processes across all operational functions. Your primary responsibilities will include:
Operations Leadership
* LiveOps Management: Oversee real-time operations to ensure smooth shift fulfillment, troubleshoot issues, and provide on-the-spot support to nurses and healthcare partners.
* Quality Assurance: Lead efforts to ensure that every nurse on our platform meets the highest quality standards. Implement and optimize processes to maintain a rigorous vetting and onboarding process.
* Shift Fulfillment: Spearhead the operational strategy for shift fulfillment, ensuring that nurses are efficiently matched with healthcare facilities based on their skills, preferences, and the center's needs. Develop and refine our fulfillment processes to improve fill rates.
* Budget Planning & Cost Optimization: Oversee operational budgeting and cost management. Ensure that resources are allocated effectively while balancing cost efficiency with high-quality service delivery.
* Reporting & Analytics: Implement and manage a comprehensive suite of KPIs related to operational performance. Use data insights to drive improvements across supply-side operations, fulfillment rates, and overall nurse satisfaction.
Team Leadership & Development
* Manage a growing team of five direct reports. Hire, train, and develop the team to scale operations while maintaining high standards of excellence.
Strategic Responsibilities
* Define and execute our long-term operations strategy. Identify key areas for improvement and growth while ensuring the scalability of processes.
* Collaborate with cross-functional teams (product, marketing, business development) to ensure alignment and support overall business objectives.
* Build strong relationships with our nurses and healthcare facilities, acting as the key operational point of contact to ensure customer and nurse satisfaction.
Your Profile
We're seeking someone who is both strategic and hands-on, capable of building a scalable operations infrastructure while maintaining a human-centric approach. Ideal candidates should have:
Experience
* 6-8 years of experience in fast-paced industries, strategy and/or operations consulting, or operational leadership roles. Previous experience in operations within a marketplace business is a plus.
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