Global Customer Experience Specialist
hace 5 días
We are a dynamic and rapidly growing travel technology company that aims to provide exceptional customer experiences. Our team is dedicated to innovation, collaboration, and excellence.
Job Description
We are seeking an experienced Global Customer Experience Specialist to join our team. As a key member of our support team, you will be responsible for delivering top-notch customer service to our clients through various communication channels.
Key Responsibilities
- Respond to client requests via phone, email, chat, and travel requests made through our platform.
- Enter client information into our system to issue reservations or update bookings.
- Making reservations for clients through the platform.
- Explain rules and procedures for using our service in the platform.
- Explain service rules (hotel, car, train, etc.).
Requirements
- Excellent written and spoken Spanish language skills (B2 level or higher).
- Availability to work flexible shifts (07:00 to 00:00).
- High school diploma or equivalent required.
- At least 3 years of experience assisting customers in any capacity.
- The ability to speak English and Italian is a plus.
- Pass a pre-employment skills test and background check.
Compensation and Benefits
We offer attractive compensation, including equity in the company, along with opportunities for professional growth and development. Enjoy a multicultural and international team environment, collaborative workspace, remote work options, and flexible working policies. Plus, receive free coffee and beers to celebrate your accomplishments
Our Commitment to Diversity
BizAway promotes equality and diversity in all personnel selections, avoiding any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, or religious beliefs.
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