IT Solutions Engineer

hace 3 semanas

Madrid, Madrid, España Nebulon Dynamics Limited A tiempo completo
IT Technician

Nebulon Dynamics Limited, a pioneer in civil engineering, is seeking an experienced IT Technician to join our dynamic team. This fully remote position offers the flexibility to work from anywhere while making a tangible impact on our operations.

About Nebulon Dynamics
Nebulon Dynamics Limited empowers innovation, integrating cutting-edge technology into our operations to solve complex problems and deliver groundbreaking solutions. Our team thrives in an environment that fosters collaboration and encourages creativity.

Job Summary
We are looking for a highly skilled and motivated IT Technician to ensure the smooth operation of our IT systems, supporting our team members, and implementing innovative solutions that drive productivity and security. In addition to being part of an agile and supportive team, you will benefit from:
- Flexible remote work arrangements, allowing you to balance your work and personal life.
- A competitive salary of $85,000 per year and benefits package, including health insurance, retirement plans, and paid time off.
- Access to state-of-the-art tools and resources to excel in your role.
- Opportunities for professional growth, including training and certifications.
- A collaborative and inclusive culture that values your ideas and encourages creativity.

Key Responsibilities
As an IT Technician at Nebulon Dynamics, your day-to-day activities will include:
1. Technical Support: Act as the first point of contact for IT-related issues, providing timely and effective troubleshooting and resolution. Assist employees with hardware, software, and connectivity issues, ensuring minimal downtime.
2. System Maintenance: Install, configure, and maintain hardware, software, and peripheral devices, both remotely and on-site (if required). Perform regular updates and patches to ensure systems remain secure and efficient.
3. Network Management: Monitor and maintain network infrastructure, ensuring seamless connectivity across platforms. Identify and resolve network issues, escalating complex problems to senior IT staff when necessary.
4. Security Compliance: Collaborate with the cybersecurity team to implement and maintain security protocols. Conduct regular checks to ensure compliance with data protection and system integrity standards.
5. Documentation and Reporting: Maintain detailed records of IT processes, issues, and resolutions to build a comprehensive knowledge base. Provide regular reports on IT system performance and suggest areas for improvement.
6. Proactive IT Management: Anticipate potential IT challenges and develop strategies to address them before they impact operations. Stay updated on industry trends to recommend and implement cutting-edge solutions.

Required Qualifications
We are looking for someone with a strong technical foundation, excellent problem-solving skills, and a customer-focused mindset.
- Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience: 2 years in IT support, technical support, or a similar role.
- Technical Skills: Proficiency in troubleshooting Windows, macOS, and Linux operating systems. Hands-on experience with hardware installation and diagnostics. Familiarity with cloud platforms like AWS, Google Workspace, or Microsoft Azure. Basic networking knowledge, including LAN/WAN setup, VPNs, and firewalls.
- Soft Skills: Strong communication and interpersonal skills. Ability to explain technical concepts to non-technical team members. A proactive, self-driven attitude with a focus on continuous learning.

What You'll Gain
At Nebulon Dynamics, we understand that your success is our success. That's why we offer flexible remote work arrangements, a competitive salary of $85,000 per year, and opportunities for professional growth and development.

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