IT System Resolution Specialist
hace 13 horas
Sportserve is part of a remarkable group of sports betting and technology companies. Our mission is to deliver world-class experiences for our users worldwide. Alongside Sportion, TechSpirit, Standard Focus, and Sportelligent, we drive innovation in the sports betting industry.
We pride ourselves on having a diverse and international culture that fosters collaboration and creativity. Our team employs over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media. We offer office-based, hybrid, and remote work options globally, making us a leading global employer.
Job SummaryThe IT System Resolution Specialist role involves ensuring business operations and IT services are available 24x7. You will be responsible for monitoring KPIs, providing support for infrastructure/network devices, applications, databases, and production services. This role plays a key part in maintaining reliability, operational excellence, and exceptional customer service.
Key Responsibilities- Manage application availability and operations: Detect and resolve major incidents from detection to resolution.
- Facilitate bridge calls with relevant teams during major incidents and potential critical issues.
- Maintain quality handling of Jira tickets, from creation to closure.
- Constantly follow up on open tickets as necessary.
- Facilitate the Post-Incident Review (PIR) and write the Incident Report.
- Awareness of production activities and understand project deployment impact on technical and business KPIs.
- Engage leads and managers in driving continuous improvement on their teams.
- Work closely with Application Support to quickly identify issues that need escalation to development or technical teams.
- Manage communications to senior management and various business teams.
We are seeking a skilled IT professional with a Bachelor's degree in Computer Science or a related field. Relevant experience in Incident Management, Change, and Problem Management Process is required. Proficiency in ITIL methodologies, end-to-end support, and event management systems is essential. Strong communication skills, people management, and organizational abilities are also required. Experience working with network/infrastructure/application monitoring tools is beneficial.
About the RoleThis is an exciting opportunity to join a forward-thinking company in the sports betting industry. As an IT System Resolution Specialist, you will play a critical role in ensuring the smooth operation of our IT systems. If you have a passion for technology and are looking to start your career in an international company, we would love to hear from you.
-
Technical Operations Manager
hace 1 mes
Campo de Caso, Asturias, España Sportserve A tiempo completoSportserve is a leading global sports betting and technology company, part of a remarkable group of companies focused on delivering exceptional user experiences. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we form the driving force behind Dafabet, a world-renowned sports betting company. Our international culture embraces the global...
-
Software Developer Specialist
hace 1 mes
Campo de Caso, Asturias, España Sportserve A tiempo completoAbout the RoleSportserve is a leading sports betting and technology company that is part of a remarkable group of B2C sports betting and B2B sportsbook technology companies. We are looking for a talented Application Developer to join our team and help drive team efforts to deliver software solutions.The team is responsible for creating, improving, and...
-
IT System Administrator 1
hace 6 meses
El Prat de Llobregat, España G D Mobile Securities A tiempo completoEn un mundo que cambia rápidamente, se necesita un espíritu pionero para crear tecnología fiable. Hacemos posible la conectividad segura para miles de millones de personas en todo el mundo. En Giesecke+Devrient, desempeñará un papel clave en la realización de la transformación digital. At G+D Mobile Security, the world leader in secure...
-
IT System Administrator 1
hace 6 meses
El Prat de Llobregat, España Giesecke+Devrient GmbH A tiempo completoEn un mundo que cambia rápidamente, se necesita un espíritu pionero para crear tecnología fiable. Hacemos posible la conectividad segura para miles de millones de personas en todo el mundo. En Giesecke+Devrient, desempeñará un papel clave en la realización de la transformación digital. At G+D Mobile Security, the world leader in secure...
-
Information Technologies Within Operational Technologies
hace 4 semanas
Jerez de la Frontera, España Airbus A tiempo completo.Information Technologies within Operational Technologies (IT in OT) SpecialistJob Description:Mission and objectives:Main Mission: Carry out enterprise class service level, availability and integrity of information technologies inside production machinery.The IT in OT Specialist plans and carries out the activities necessary and within his/her scope to...
-
It Incident Manager
hace 2 meses
Campo, España Sportserve A tiempo completoSportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. We are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet. Since launching our global hiring...
-
It Incident Manager
hace 2 meses
Campo, España Sportserve A tiempo completoSportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide.Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and...
-
Senior Java Developer
hace 4 semanas
Pozuelo de Alarcón, Madrid, España Norconsulting A tiempo completoAt Norconsulting, we are seeking a highly skilled Senior Java Developer to join our team as a Distributed System Specialist. This role will involve designing and developing scalable and efficient distributed systems using Java and related technologies.We are looking for someone with at least 4-5 years of experience in IT, preferably with a background in...
-
IT System Administrator
hace 1 mes
Palma de Mallorca, España OMNIACCESS A tiempo completo**Description**: We are looking for an IT System Administrator to be focused on the IT infrastructure projects with our customers about on premise equipment and Cloud environments. The main tasks for the role will include the automation of tasks for maintenance of server infrastructure on premises and in the cloud and the development of new projects with...
-
It Incident Manager
hace 2 meses
Campo, España Sportserve A tiempo completoSportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. We are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.Since launching our global hiring...
-
? Aplicar En 3 Minutos: It Incident Manager
hace 2 meses
Campo, España Sportserve A tiempo completo.Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. We are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.Since launching our global hiring...
-
IT Specialist with Regulatory Expertise
hace 2 días
La Almunia de Doña Godina, Zaragoza, España D-Ploy A tiempo completoCompany OverviewD-ploy is an IT and Engineering Solutions company with a global presence, serving clients in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.SalaryThe estimated annual salary for this position is between $60,000-$80,000, depending on experience...
-
IT Support L2 Analyst
hace 6 meses
Santa Cruz de Tenerife, España WTW A tiempo completoWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
L3 Rpg System Support
hace 2 meses
Pozuelo de Alarcón, España The Cigna Group A tiempo completo.Position OverviewThe L3 RPG iSeries System Support & Senior Developer role is a critical position within our IT Application team, ensuring the seamless operation and maintenance of our backend application developed under the IBM iSeries systems. This role is pivotal in managing and troubleshooting complex issues, providing third-level support, and...
-
IT Security Risk Management Specialist
hace 2 semanas
Villasana de Mena, Burgos, España Axalta Coat. Sys. Spain A tiempo completoJob DescriptionAxalta Coat. Sys. Spain is at the forefront of the coatings industry, investing in innovative solutions to protect customers' products from various threats. We have a vast portfolio of brands and are looking for a skilled IT Security Risk Management Specialist to join our team in Asturias, Spain.The purpose of this role is to work closely with...
-
IT Support Specialist for Swedish-Speaking Users
hace 4 semanas
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoWe are expanding our IT support team at Serem to include proactive individuals with a passion for customer service. As an IT Support Specialist, you will provide technical assistance and solutions to Swedish-speaking users facing computer-related issues in an international project.Key responsibilities:Assist customers via phone, email, or remote desktop...
-
Enterprise Integration Specialist
hace 4 semanas
San Fernando de Henares, Madrid, España Kardex A tiempo completoThe Kardex Group is a global leader in dynamic storage, retrieval, and distribution systems. With over 2,000 employees worldwide, the company develops and manufactures logistics solutions for various industries.Job OverviewAs an Enterprise Integration Specialist, you will play a key role in designing and implementing system architecture for multiple...
-
L3 Rpg System Support
hace 2 meses
Pozuelo de Alarcón, España Cigna A tiempo completoPosition Overview The L3 RPG iSeries System Support & Senior Developer role is a critical position within our IT Application team, ensuring the seamless operation and maintenance of our backend application developed under the IBM iSeries systems.This role is pivotal in managing and troubleshooting complex issues, providing third-level support, and...
-
Alcalá de Henares, Madrid, España Saint-Gobain A tiempo completoAt Saint-Gobain, we're a global leader in insulation solutions that improve quality of life. We're committed to innovation and customer support. As an Industrial Quality System Implementation Specialist, you'll play a key role in our next project.About the RoleWe're seeking an experienced professional with strong engineering skills and a passion for...
-
L3 Rpg System Support
hace 2 meses
Pozuelo de Alarcón, España Cigna A tiempo completoPosition OverviewThe L3 RPG iSeries System Support & Senior Developer role is a critical position within our IT Application team, ensuring the seamless operation and maintenance of our backend application developed under the IBM iSeries systems. This role is pivotal in managing and troubleshooting complex issues, providing third-level support, and...
-
Transactional Price Specialist
hace 2 meses
Valle de Mena, España Axalta Coat. Sys. Germany A tiempo completoAxalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio...
-
IT Support Specialist with Portuguese Expertise
hace 4 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Serem A tiempo completoAbout SeremSerem is a leading Spanish company in technology services and talent attraction, established since 1995. With over 600 employees working on national and international IT projects, we foster a multicultural and inclusive work environment.We prioritize environmental care, sustainability, and corporate social responsibility through collaborations on...