IT System Resolution Specialist

hace 13 horas


Campo de Caso, Asturias, España Sportserve A tiempo completo
About Sportserve

Sportserve is part of a remarkable group of sports betting and technology companies. Our mission is to deliver world-class experiences for our users worldwide. Alongside Sportion, TechSpirit, Standard Focus, and Sportelligent, we drive innovation in the sports betting industry.

We pride ourselves on having a diverse and international culture that fosters collaboration and creativity. Our team employs over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media. We offer office-based, hybrid, and remote work options globally, making us a leading global employer.

Job Summary

The IT System Resolution Specialist role involves ensuring business operations and IT services are available 24x7. You will be responsible for monitoring KPIs, providing support for infrastructure/network devices, applications, databases, and production services. This role plays a key part in maintaining reliability, operational excellence, and exceptional customer service.

Key Responsibilities
  • Manage application availability and operations: Detect and resolve major incidents from detection to resolution.
  • Facilitate bridge calls with relevant teams during major incidents and potential critical issues.
  • Maintain quality handling of Jira tickets, from creation to closure.
  • Constantly follow up on open tickets as necessary.
  • Facilitate the Post-Incident Review (PIR) and write the Incident Report.
  • Awareness of production activities and understand project deployment impact on technical and business KPIs.
  • Engage leads and managers in driving continuous improvement on their teams.
  • Work closely with Application Support to quickly identify issues that need escalation to development or technical teams.
  • Manage communications to senior management and various business teams.
Requirements

We are seeking a skilled IT professional with a Bachelor's degree in Computer Science or a related field. Relevant experience in Incident Management, Change, and Problem Management Process is required. Proficiency in ITIL methodologies, end-to-end support, and event management systems is essential. Strong communication skills, people management, and organizational abilities are also required. Experience working with network/infrastructure/application monitoring tools is beneficial.

About the Role

This is an exciting opportunity to join a forward-thinking company in the sports betting industry. As an IT System Resolution Specialist, you will play a critical role in ensuring the smooth operation of our IT systems. If you have a passion for technology and are looking to start your career in an international company, we would love to hear from you.



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