Customer Service Representative
hace 3 semanas
We are seeking a highly motivated and organized Customer Service Representative to join our team at Werfen in Barcelona, Spain. This role is responsible for providing exceptional customer service and ensuring timely delivery of goods through effective communication and order management.
About the Position
The ideal candidate will have a bachelor's degree in supply chain management, logistics, or a related field, with 2-3 years of experience in supply chain, logistics, or a related function, and at least one year of customer service experience.
Key Responsibilities
- Handle customer inquiries, process returns, and resolve customer issues promptly.
- Oversee order release through tasks created due to data or stock management.
- Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
- Identify potential obstacles in the fulfillment process and work with stakeholders to take corrective action.
- Maintain strong customer relationships by understanding customer expectations and translating the voice of the customer for internal stakeholders.
- Implement ways to better meet customer needs and provide superior customer service.
- Ensure clean and accurate data management and analysis by integrating customer data from various reporting channels.
- Drive continuous improvement in customer fulfillment systems and processes by identifying opportunities for improvement and presenting them to the relevant Front Office Manager.
Requirements
- Fluent in local language (Spanish) and English, with the ability to communicate effectively with internal and external customers.
- Proficiency in ERP (SAP) and CRM systems, as well as Microsoft Office.
- Ability to multitask and work well under pressure.
Benefits
- Competitive salary: €35,000 - €45,000 per annum, depending on experience.
- 2 days remote work and 3 days presential in our office in Barcelona.
Travel Requirements: Not required.
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