Server, Library Bar

Job Summary

As a Server at Fairmont Royal York, you will be the personal representative of the hotel, providing guests with exceptional service that reflects the high standards of the Royal York. Your primary goal is to ensure that all guests' expectations have been exceeded, and you will strive to consistently offer personal, friendly, and efficient service.

Key Responsibilities

• Provide guests with exceptional service, ensuring that all their expectations have been exceeded.
• Have a thorough understanding of the operation, menus, including the wine menu, a la carte menus, and all other promotional menus to suggestively up-sell.
• Report to duty punctually, in full uniform, according to appearance and grooming standards.
• Clear all dishes, deliver meals, and present bills in a professional and discreet manner.
• Have full knowledge of the menu, dietary restrictions, and beverage lists in your outlet.
• Maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests' dining experience.
• Understand shift end reports, have knowledge of non-cash/cash transactions, and procedures for depositing monies into safe or collecting due backs.
• Have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook.
• Understand the concept, hours of operation, procedures for order taking, writing reservations, table setting, and guest service standards of the restaurant.
• Understand each work section and all side duties that are assigned to you.
• Attend pre-shift, weekly, and monthly meetings to ensure open lines of communication between all employees.
• Understand the hotel's recycling program and procedures.
• Immediately report any accidents that happen (regarding a guest, a co-worker, or yourself) to your manager.
• Express your concerns, suggestions, or comments on how to improve the guests' experience or ways to improve the operation as a whole.
• Understand how to operate all the equipment used in the outlet.
• Understand all other outlets, services, and offices in the hotel (location, hours of operation, and offerings).
• Adhere to all Safe Standards, ensuring all hygiene and prevention measures are being met.
• Adhere to alcohol handling procedures and policies.
• Adhere to all LQA standards set for the department.

• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.